TERMS & CONDITIONS

This is an important area of our website. Please read it carefully as it contains important information. When you use or buy products from our website you are agreeing to these terms and conditions.

WHO WE ARE

This website is owned and operated by Crown & Glory Hair Extensions Ltd ('Crown & Glory' or 'us' or 'we').Registered office: 361 Birchanger Lane, Bishops Stortford, Herts, CM23 5QR, Registered number: 7976599 (England), VAT number: 132477519.

If you have any questions about these terms & conditions or our website, please email us at info@crownandgloryextensions.com.

LICENCE

The entire content included in this site, including but not limited to text, graphics or code is copy righted as a collective work under the United States and other copyrightlaws, and is the property of Crown & Glory. The collective work includesworks that are licensed to Crown & Glory. ALL RIGHTS RESERVED. Permissionis granted to electronically copy and print hard copy portions of this site forthe sole purpose of placing an order with Crown & Glory or purchasing Crown & Glory products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Crown & Glory or to purchase Crown & Glory products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content ofthis site is strictly prohibited, unless authorized by Crown & Glory. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

PRIVACY POLICY 

Please read our privacy policy carefully as it explains our practices regarding the personal data we collect from you, or that you provide to us, or that will be processed by us.

ELIGIBILITY

In order to make a purchase through the Crown & Glory website or to use some of the services or features made available to you on our website you will be required to register.Your registration is for your own individual use and you are not permitted toshare your user name or password.

When you register, you will berequired to provide information about yourself including, your name, telephone number and email address; you warrant that any information you submit is true,accurate, current and complete in all respects. You are required to notify us immediately should any of your details change.

When ordering items, you will be required to provide payment details. You warrant that the payment details youprovide are valid and correct and that you are the person referred to in the billing information provided.

By ordering on our website you warrant that you are at least 18 years old and can lawfully enter into binding contracts under English law.

This website is directed solely at consumers who access it from the UK and currently we do not accept orders from non-UK residents. However, if you are not a UK resident and wouldlike more information about how you can purchase our products in your country, please email us info@crownandgloryextensions.com.

ACCURACY OF CONTENT

We have taken great care to ensure that details, descriptions and prices quoted are accurate. We will only accept orders if there are no material errors in the description of the products or its price as advertised on this website. Please be aware that the packaging may vary from that shown, the weights and dimensions are approximate only and colours may vary due to monitor settings. All items are subject to availability.

PAYMENT

All payments aresecurely processed with Sage Pay and PayPal. Crown & Glory do not store any of your financial details.

ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER

We will confirm receipt of your order by e-mail as soon as possible. If we are unable to fulfill your order following this acknowledgement, we will contact you by e-mail or telephone. Our acceptance of your order will take place on dispatch of the product(s) ordered. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or ifwe are unable to obtain authorisation for your payment. If you require any information regarding an order please email info@crownandgloryextensions.com. We reserve the right to reject any offer to purchase by you at any time.

DELIVERY

We will deliver the product in accordance with the delivery option selected by you and in any case no later than 30 days. Please view our delivery options for full details. Working days exclude Saturday, Sunday and Bank holidays. Any delivery timescales are indicative only.

RETURNS & REFUNDS

Please view our returns information for full details of how to return your goods. Your statutory rights are not affected.

COMPLAINTS & CONTACT INFORMATION

If you wish to contact usabout any matter in regard to the products, please email us at info@crownandgloryextensions.com or write to us at:

Customer Services, Crown & Glory Hair Extensions, 361 Birchanger Lane, Bishops Stortford, Herts, CM23 5QR, UK.

When using our site you accept that our communications will be mainly electronic and that we may contact you by e-mail or provide you with information by posting notices on our website. You agree to this means of communication and that it complies with any legal requirements to provide such communications in writing.

TYPOGRAPHICAL ERRORS

In the event that a Crown & Glory product is mistakenly listed at an incorrect price, Crown & Glory reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Crown & Glory reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Crown & Glory shall issue a credit to your credit card account in the amount of the incorrect price.

INFORMATION WE MAY COLLECT FROM YOU

  • In order to register you will have to provide details including your name, address, telephone number and email address.
  • If you contact us we may keep a record of that correspondence.
  • We may ask you to complete surveys which we will use for research purposes and to improve our services to you.
  • Details of transactions you carry out through our website.
  • Details of your visits to our site (including traffic data, location data, weblogs) and the resources you access.

USE OF YOUR PERSONAL DATA

We use your personal data to:

  • enable us to fulfill your order and carry out our contracting with you.
  • provide you with information, products or services that you request from us or (where you have consented) which we feel may be of interest to you.
  • notify you of changes to our services.
  • allow you to use the interactive features on our site, if you choose to do so.
  • answer any questions you have about using our website and to notify you about the status of your order.
  • make sure your order is delivered correctly and to maintain your account.

We also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers, but this is statistical data and does notidentify individual users.

DATA SECURITY

Although we will do our bestto protect your personal data, we cannot guarantee the security of your datatransmitted to our site as transmission via the internet is never completely secure; any transmission is at your own risk. Once we have received your information all the information you provide us is stored on secured servers. All payment transactions will be encrypted. Please keep usernames and passwords confidential.

DIRECT MARKETING

We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email, SMS post or telephone. When registering you can also choose to receive such information from other carefully selected companies.

You have the right to ask us to stop processing your personal data for marketing purposes at any time by contacting us at info@crownandgloryextensions.com.